Skip to main content

Frequently Asked Questions

Frequently Asked Questions

Yes! We are committed to exceptional service. Not only do we have professional on-site maintenance, we offer 3-hour Service Response during normal business hours and emergency service 24/7/365

We are always happy to help! You Can Request Maintenance Service From The Convenience Of Your Own Home, Via Our Resident Portal! You May Choose To Be Present When Maintenance Arrives And Give A Preferred Time, Or You May Give Permission For Us To Enter With Your Absence. *Tip: Download The Resident Portal App For Even More Convenience

Our Resident's Are Our #1 Priority. We Strive To Respond To All Service Requests Within 3 Hours To Ensure Your Home Is Maintained To Your Satisfaction. Non Emergency Service Requests Are Handled During Regular Business Hours.

Yes, parking is available onsite for our visitors and residents. Visitors to our office can use the designated "office parking" spaces near the rental center while conducting business in our office. Resident parking includes open unassigned spaces but if you prefer your car to be covered, reserve a covered parking spot for only $20 a month or a private garage for $125 a month.

Yes, We Offer In Home Washer And Dryers In Select Homes.

We are proud to call The Matheson pet friendly! Our monthly pet rent is $40 per pet and we do require a non-refundable pet fee of $350. In addition, a 65 lb pet weight limit applies. Click here to learn more about our pet policies and see our restricted breeds of dogs.

You Can Submit Your Application Anytime Online Or Stop By During Regular Office Hours To Submit An Application In Person.

We Strive To Process All Applications In A Timely Manner. To Help Us Be As Efficient As Possible, Please Submit All Required Documents At The Time Of Your Application. If It’s Been Longer Than 7 Days Since You Submitted Your Application, Please Call The Office And We'd Be Happy To Check On The Status Of Your Application For You! Our Processing Administration and Document Fee is $40 per applicant and a Lease Initiation Fee $200; both are due at the time you submit your application.

We make it easy for you to pay your rent. Simply create a login to your Resident Services portal where you can pay by electronic check, credit or debit card.

We are excited for you to call Matheson Apartments home! Move-in expenses include your 1st month's rent, and security deposit. If you have a pet, applicable pet fees & deposits will also be due upon move-in. Wasatch has partnered with jetty to meet your deposit requirements with a small, monthly, or one-time payment. Learn more

Your rent payment includes your monthly rent plus any additional bundle services you signed up for at the time of your lease. We do not include utility services such as gas or electricity in your rental rate. Rent is due on the 1st of every month. Never stress about making a payment by setting up automatic electronic payments through our resident portal!

Students Living At The Matheson Attend Mckinley Elementary School, Garland Elementary, Bear River Jr. High School And Bear River High School. For More Information About Schools In Our Neighborhood Visit Box Elder School District. We Are Also Located Close To Utah State University.

To Uphold Fair Policies, We Use The Same Rental Criteria For All Applicants Which Includes A Credit Check, Residential Verification, And Employment Verification. Combined Income For The Apartment Must Also Reach At Least 2.8x Total Rent.

We Make Touring Easy, With Online Tour Scheduler, Offering In-Person, Virtual And Self-Guided Tours. Please Be Prepared To Show A Government Issued Photo ID To Tour Our Community. During Our Consturction Phases We Will Be Having Tours Scheduled And Waivers Signed.

Build your credit by paying your monthly rent on time! $8.95 for a single member, or bundle and save with two or more members for $14.95. Learn more at

Yes, we partner with Atlas Disposal Toprovide trash Service on site.

Didn't find an answer?

Our team is always ready to answer your questions.